Who We Are

liteynode operates from Harrison, ACT, creating iOS and Android applications for businesses across Australia. We're bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988, which means we follow strict guidelines about handling personal information.

Our contact details are at the bottom of this page if you need to reach us about anything privacy-related.

What Information We Collect

We only collect information that helps us deliver our services or improve how we work. Here's what that looks like in practice:

Information You Give Us Directly

• Contact details: Name, email address, phone number, business name
• Project information: App requirements, design preferences, technical specifications
• Communication records: Emails, messages, meeting notes from our conversations
• Payment details: Billing address and payment information (though we don't store full credit card numbers)

Information We Collect Automatically

• Website usage data: Pages visited, time spent, browser type, device information
• IP addresses: For security purposes and understanding where our visitors come from
• Cookies: Small files that help our website function properly and remember your preferences

We don't collect sensitive personal information like health records, religious beliefs, or financial details beyond what's needed for billing.

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of hoarding data for no reason.

We won't use your information for purposes you haven't agreed to. If we want to do something new with your data, we'll ask first.

Sharing Your Information

We keep your information within our team whenever possible. But sometimes we need to share it with others to deliver our services properly.

Third-Party Services We Work With

• Cloud hosting providers: For storing project files and website data securely
• Payment processors: To handle invoicing and payments safely
• Email services: For communicating with clients effectively
• Analytics tools: To understand website performance and visitor behaviour

All these providers are carefully selected and bound by their own privacy obligations. We make sure they handle your data responsibly.

When We're Required to Share Information

Sometimes the law requires us to disclose information—like in response to court orders or government requests. We'll only do this when legally obligated, and we'll notify you unless prohibited from doing so.

Data Security Measures

Protecting your information is something we take pretty seriously. Here's what we do to keep your data safe:

• Encryption: All data transmitted between you and our servers uses SSL/TLS encryption
• Access controls: Only team members who need access to your information can view it
• Regular backups: We maintain secure backups to prevent data loss
• Software updates: Our systems are kept current with security patches
• Password policies: Strong authentication requirements for all team accounts

No system is completely bulletproof—that would be dishonest to claim. But we work hard to minimize risks and respond quickly if any security issues arise.

How Long We Keep Your Data

We don't keep information longer than necessary. Our retention periods depend on why we collected the data in the first place.

Typical Retention Periods

• Project files and communications: 7 years (to meet Australian tax and business record requirements)
• Website analytics: 26 months, then anonymized
• Marketing enquiries: 2 years if no project proceeds
• Payment records: 7 years for tax compliance

Once the retention period expires, we securely delete or anonymize your information so it can no longer identify you.

Your Privacy Rights

Australian privacy law gives you several rights over your personal information. These aren't just theoretical—we respect and honour these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a portable format like PDF or CSV.

Correct Inaccurate Data

If something we have on file is wrong, let us know and we'll fix it. We want our records to be accurate as much as you do.

Request Deletion

You can ask us to delete your information in most circumstances. We'll comply unless we're legally required to keep certain records (like tax documents).

Withdraw Consent

If you've given us consent for something specific (like receiving occasional updates), you can withdraw that consent at any time.

Object to Processing

You can object to how we're using your data if you believe it's not appropriate. We'll review your concerns and respond accordingly.

Lodge a Complaint

If you're unhappy with how we've handled your information, you can complain to us directly. We'll investigate and respond within a reasonable timeframe. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

Our website uses cookies—small text files stored on your device—to function properly and improve your experience.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality like security and navigation
• Performance cookies: Help us understand how visitors interact with our site
• Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies might affect how the website works for you.

International Data Transfers

Most of our data stays within Australia. However, some of the cloud services we use have servers overseas—primarily in the United States and Europe.

When data goes offshore, we ensure those providers meet Australian privacy standards or have equivalent protections in place. We only work with reputable international providers who take data protection seriously.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect personal information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We review this privacy policy regularly and update it when needed—whether due to legal changes, new business practices, or just making it clearer.

When we make significant changes, we'll notify current clients by email and update the "Effective Date" at the top of this page. We encourage you to check back occasionally, though we won't make changes just for the sake of it.

Data Breach Response

If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the OAIC as required by law. We'll explain what happened, what information was involved, and what steps we're taking to address the situation.

We also maintain an incident response plan to minimize damage and respond quickly if security issues arise.